Terms and Conditions

for full details on our terms and conditions please contact us

« Back

Q. How much postage do I pay if I live in the UK?
A. P & P (Postage & Packing) is our biggest expense, which we feel as a company, has all our products are at a lows price, we work with Royal mail to keep the cost of postage down.
 
Customers who want deliveries to the Isle of Man, Scottish Isles or the Cannel Isles will have to pay a surcharge of £10.00
Q. What happens if I’m not in when you deliver?
A. Small orders are sent by Royal Mail who will leave a card informing you to either collect the parcel from their department or request them to call back the next day.

Large orders (usually weighing above 5kg) are sent by DHL Express. They will only attempt to deliver once. If there is no response a card will be left informing you to arrange collection from their department. If you ask them to deliver again, telling them which is the best time for you.
when placing your Order Inc. Mobile number, which we pass this on ( so you have update information & tracking of your parcel )

 
Q. So what can I do to ensure I get my delivery the first time?
A. At the time of filling in your details, you will be asked for a separate Delivery Address.
We highly recommend that you nominate an address that is usually in most of the day.

You could consider your neighbour, your local corner shop or even your place of work.
I’m afraid it is not possible to give a precise date or time of delivery, as this is beyond our control.
Q. How much do I pay if I live outside the UK?
A. Your postage charge will be worked out using the Royal Mail standard Airmail rates.
If you want a quote for postage charges by Surface-Mail, then click on “Payment by Post” and make a note in the “Comments” box.
We shall reply back shortly. (sales@ibcshop.co.uk)
Q. When will I get my order?
A. Upon receipt of payment we usually despatch orders within 1-3 working days. To this you should anticipate extra 1-2 working days for the courier company.
Q. What happens if you’re out of stock of anything?
A. In the unlikely event of being out of stock we shall put that item either on “Back Order” or provide a near alternative to your request. A Back Order is kept standing up to 2 to 3 weeks.
If the item is still not available, you will be refunded in the manner you paid.
Q. What happens if there is something missing or damaged?
A. Any shortages or damages must be notified within 3 - 5 working days of receiving the order.
The item will be replaced or your will be refunded. If an item is to be returned it should be packed securely and addressed to:
Islamic Book Centre & Frame House
286 Whalley Range
Blackburn, Lancashire
BB1 6NL
Q. Can I return anything I don’t want?
A. Islamic Book Centre is happy to exchange/refund any unused merchandise. Return within 14 days of purchase except computer software’s, if faulty then we will exchange for same title.
All goods must include original packaging and in perfect condition accompanied by a receipt. We are unable to accept items that have been previously exchanged or returned continuously.
Please try choosing the items carefully, checking descriptions, price, quantity etc.

You will be responsible for the shipping chargers for returning the items & for the replcement item being sent out, and will not refunf postage cost.
Islamic Book Centre reserves the right to refuse a return/refund if we think the item has been open or damaged intentionally.

 
Q. What if an item is out of stock/print or no longer available?
A.
We will try our best to complete all orders, however any items not available, we shall substitute for a similar or better/bigger item.
The above terms and conditions do not affect your statutory rights.